Refund & Return Policy – Obsidian Hour We want you to be satisfied with your purchase.
Returns
-
Customers may request a return within 30 days of delivery.
-
Items must be unused, in original condition, and in original packaging.
Damaged or Incorrect Items
-
If you receive a defective or incorrect product, contact us within 7 days of delivery with photos.
-
We will offer a replacement or refund at no additional cost.
Non-Returnable Items
-
Items showing signs of use or damage not caused by manufacturing cannot be refunded.
Refund Processing
-
Approved refunds are processed back to the original payment method within 5–10 business days.
-
Shipping fees are non-refundable unless the return is due to our error.
Contact Email: help@obsidianhour.com